ubaje Privacy Policy
ubaje follows strict security standards when collecting, storing, and using your personal information — your privacy is our priority.
Welcome to ubaje. This Privacy Policy ("Policy") explains how ubaje ("we", "our", "Platform") collects, processes, stores, and protects the personal information of users of our website ubaje.lat. By using our Platform, you agree to the terms of this Policy. Please read this document carefully.
This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. Any changes will be published on this page with an updated date.
What information we collect
ubaje collects user information in several ways. The categories of information collected are described in detail below:
a) Information you provide directly
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address
- National ID or passport details for identity verification
- Financial information — bKash, Nagad, or Rocket account details (for transaction processing purposes)
- Any information you provide via support chat or email
b) Automatically collected information
- IP address and device type
- Browser type, version, and language preference
- Date, time, and duration of visits to the Platform
- Which pages were viewed and where you came from
- Gaming activity — betting history, win/loss records, and session data
- Information collected through cookies and similar tracking technologies
We never store your full payment card number or PIN. All financial transactions are handled through secure encrypted channels.
Purpose of data use
ubaje uses collected information for the following legitimate purposes:
Account management and service delivery
- To create, verify, and manage your account
- To process deposit and withdrawal transactions
- To provide bonuses, promotions, and VIP benefits
- To display gaming history and account statements
Security and compliance
- To detect and prevent fraud, money laundering, and unauthorized transactions
- To verify age — for users aged 21 and above only
- To support adherence to responsible gaming guidelines
- To comply with applicable laws and regulations
Communication and support
- To respond to your support requests
- To send important account notifications
- To share relevant promotional information (subject to your consent)
Platform improvement
- To analyze and improve the user experience
- To identify and resolve technical issues
- To plan the introduction of new games and services
Data storage and protection
ubaje places the highest importance on protecting your personal information. Our security measures are as follows:
Technical security measures
- All data transmission is secured through SSL (Secure Socket Layer) encryption
- Sensitive information is stored using industry-standard encryption protocols
- Secure server infrastructure subject to regular security audits
- Access control — only authorized personnel can access necessary information
- Automated monitoring systems to detect suspicious activity
Data retention period
We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet applicable legal obligations and financial record-keeping requirements. Once that period has passed, data is securely deleted or anonymized.
ubaje never sells your personal information to third parties. We use data only for the purposes described in this Policy and on the basis of your consent.
Sharing information with third parties
ubaje may share your information with third parties in the following limited circumstances:
Service provider partners
We work with trusted technology and service providers who help operate our Platform — such as payment processing (bKash, Nagad, Rocket), IT infrastructure, and cybersecurity services. Data protection is guaranteed through agreements with these partners, and they may only use the information for specified purposes.
Legal obligations
We may be required to provide necessary information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we will endeavor to notify you to the extent possible.
Business transfers
In the event of a business merger, acquisition, or restructuring, information may be transferred, but the new party will be required to uphold the same privacy standards.
What we will never do
- We will not sell your personal information to third parties for profit
- We will not share information for marketing purposes without your consent
- We will not use your information for unrelated commercial activities
Cookies and tracking technologies
ubaje uses cookies and similar technologies to improve Platform functionality and personalize the user experience.
Types of cookies
- Essential cookies: Required for the basic functionality of the Platform — maintaining login status, security verification, etc.
- Functional cookies: Help remember your preferences and settings, such as language preference
- Analytics cookies: Collect information to understand Platform usage patterns — this information is completely anonymous
Cookie controls
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some Platform features to not work properly. Cookie management options can be found in the "Settings" section of your browser.
Your rights and choices
ubaje believes you should have full control over your own information. Your rights are detailed below:
Right of access
You have the right to know what information we hold about you. You can contact our support team to request a copy of your information.
Right to rectification
If any of your information is incorrect, you can request that it be corrected. This can be done through account settings or via support.
Right to erasure
In certain circumstances, you can request that your information be deleted. However, some information may not be immediately deletable due to legal obligations or active transactions.
Right to restrict processing
In certain circumstances, you can request that the processing of your information be restricted — such as when the accuracy of the information is in dispute.
Right to opt out of marketing communications
If you do not wish to receive promotional emails or messages, you can change your preferences at any time. This can be done through account settings or by contacting support.
To exercise any of the above rights, contact us:
[email protected]
Protection of minors
ubaje is an exclusively adult platform. Our services are for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification is an integral part of our registration process.
If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be deactivated. If you suspect that a minor is using our Platform, please notify our support team.
For more details on responsible gaming, please visit our Responsible Gaming page.
Policy changes and updates
This Privacy Policy may be updated over time in response to changes in our technology, services, or legal obligations. In the event of changes, the following steps will be taken:
- A new version will be published on this page and the "Last Updated" date will be changed
- Users will be notified by email in the case of significant changes
- The updated policy will be considered effective from the date of publication
- Continued use of the Platform after an update will be considered acceptance of the new policy
You are advised to visit this page regularly to stay informed about our latest privacy practices.
Contact and support
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. ubaje's support team is available 24/7 to assist you.
We review your privacy-related requests as promptly as possible. Ensuring the protection of your information is a core commitment of ubaje.